Refund & Returns

Refund & Returns Policy – Refurbished Vending Machines USA

At Highend Vending, we are committed to providing high-quality refurbished vending machines and exceptional service across the USA. If you are not satisfied with your purchase, our refund and returns policy ensures a smooth process for returning your refurbished vending machines.

We follow best practices recommended by the National Automatic Merchandising Association and adhere to consumer rights guidance from the Federal Trade Commission (FTC), ensuring fair and transparent transactions.

Eligibility for Returns

Products must be in original, fully functional condition.

Return requests must be made within 180 days of delivery.

Damaged or defective machines are eligible for full refund or replacement.

Non-defective returns may be subject to a 10% restocking fee.

How to Request a Return

Provide your order details and reason for return.

Receive a Return Authorization Number (RMA).

Ship the machine to the return address provided in the RMA instructions.

Refund Process

Once we receive the returned machine, it will be inspected.

Eligible returns will be refunded within 7–10 business days to the original payment method.

Replacement machines (if requested) will be shipped promptly at no extra cost for defective products.

Exceptions

Customized machines or special orders may not be eligible for returns.

Improper use, accidental damage, or modifications void return/refund eligibility.